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| Unified Communications: Getting the foundation right |
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While IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. |
Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organisational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on unified communications (UC).
To achieve UC and other next-generation benefits, companies must build the right foundation, eliminate the voice silo, and make telephony a seamless part of information technology. However, UC is a moving target right now, with various vendors using the term in different ways to emphasise a subset of an evolving group of capabilities.
While these vendors naturally see UC from the perspective of their own product portfolios, what users really want is a rich and flexible communications system that meets particular business needs. They should be able to sample from a complete palette of UC capabilities, and not be restricted to a mere subset designed to enhance a particular vendor’s existing products.
 Read more here |
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White Paper Archive:
A selection of white papers from Technology Options
ShoreTel White Paper:
Unified Communications: Getting the foundation right
Tandberg White Paper: Visual Communication is green
Environmental benefits of video telework for individuals, companies, and communities
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| Unified Communications Infrastructure |
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| Voice, video & collaboration technologies |
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