| In depth knowledge & what the experts say: |
IP Telephony 2009:
 Nemertes Research Report |
The compelling case for conferencing:
Wainhouse Research, UniComm Consulting and Microsoft white paper |
A ShoreTel White Paper:
Unified Communications: Getting the Foundations Right |
Assessing the business and financial impact of IP unified communication systems:
ShoreTel white paper |
Aberdeen Report:
Beyond Dial-Tone - Unified Communications Benchmark Report |
A ShoreTel White Paper:
Building Reliable IP Telephony Systems |
A Tandberg Backgrounder:
Three World Trends Impacting Adoption of Visual Communication |
A ShoreTel EBook:
IP Telephony from A-Z |
A ShoreTel White Paper:
VoIP Reliability White Paper |
IP Telephony Success Stories:
“The ease of deployment was incredible. It worked right out of the box. We had the entire phone system up in less than 24 business hours with no major disruption to business.”
Erik Mash,
Vice President of Information Technology, First Guarantee Mortgage
Read more
"A new phone system has companywide exposure and failure was not an option."
Jim Stromvig,
IT Manager, NORPAC Foods
Read more
"We have been saving $10,000 to $20,000 per month, every month, since we installed the system"
Michael Shisko,
IT Director, Hitachi Consulting
Read more |
Videoconferencing Success Story:
“Prior to the introduction of videoconferencing systems, a business case was created, from this we predicted that the travel costs of our company in the next three years would fall globally by around 30 percent. After just one year, the acquisition costs for the systems have already been recouped.”
Dr. Armin Hessler,
Director of Global Web Enablement, Vodafone |
More testimonials
Customers talking about their IP Solutions |
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| Staying connected wherever you go, working more efficiently, gaining competitive edge and saving your organisation money. |
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Organisations take their phone systems for granted until they fail. For more than a century, the makers of traditional voice switches have focused on developing systems that are available at least 99.999% of the time. |
Organisations expect this level of high availability for their IP-based communications systems, which is why it is important to understand how IP telephony offers the crucial ‘five nines’, and how to evaluate IP telephony systems for this mission-critical requirement.
One of the fundamental design goals of the internet was to achieve an unprecedented level of communications network resilience. As a result, packet-switched networks fundamentally enable fault tolerance, adaptive routing, and disaster recovery, so it is quite possible—and can be quite cost-effective—to build IP-based communications
systems that are more reliable than circuit-switched PBX platforms. The key is to start with the right foundation.
Today’s IP-based telephony solutions fall into three basic categories:
- Systems evolved from traditional PBX platform
- Systems evolved from traditional data-switch platforms
- Systems designed from the ground up for IP-based communications
All three of these architectures can be configured to deliver five-nines reliability, but with different degrees of complexity and cost. In this paper, we will examine the effects of these different architectures on the ability to deliver IP-based telephony systems that are both highly available and cost effective.
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In summary organisations are looking for:
- Lower total cost of ownership, improved workforce efficiency, integration of business processes.
- Technology integral to all communications for successful collaboration between co-workers.
- Secure, scalable, resilient VoIP solution for corporate networks, low cost implementation.
- Robust IP Telephony technology - IP communications are now well established.
- Confidence that converging voice onto the data network will not expose to security risks or downtime.
- Integration with current PBX, analogue and voicemail, legacy switches and routers, and migration at an enterprise’s own speed.
- Mobile workers with wireless soft phones via laptop, home workers with an office extension, hard phones for employees who don’t use a laptop, integration with Microsoft’s Outlook.
- Ergonomically designed handsets, offering ease of use, hi-fi sound, with full-duplex speaker phones - audio with the utmost clarity.
- Ease of deployment and management, one point of maintenance for the entire organisation
- For use of applications, video conferencing, desktop and document sharing and instant messaging with presence.
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IP Telephony 2009 PilotHouse Awards -
Top providers.
Nemertes Research |
The goal of the Nemertes PilotHouse awards program is to ascertain how well vendors and service providers perform in the eyes of their business customers. In addition to IP telephony, Nemertes gathered ratings on a broad array of technologies, including related areas such as MPLS services, unified communications, video/telepresence, and IP contact centres.
What makes this Nemertes project so different from any other research available? The results are based 100% on the views and experiences of actual customers of IP telephony vendors. Nemertes’ staff determines the methodology, conducts the research and analyses the findings. But we have no influence over how any given vendor performs. The opinions rest with real customers. In addition, no vendors sponsor this research.
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| Unified Communication Solutions from ShoreTel |
Architectural Approach
A unique architectural approach to IP telephony delivers unmatched reliability, scalability & manageability, plus a user interface that sets the standard for ease-of-use.
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IP Phone System
A fully distributed IP phone system with no single point of failure. Find out about the IP Phone System, Telephones, Converged Conferencing, Contact Centre and Applications.
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Technical Services
Technical Support Services, Implementation Services, Custom Applications and Training.
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| Complementary Unified Communications Technologies |
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